Quality requires the preventing of defects prior to the product or service reaching the customer, rather than trying to spot mistakes at a later stage. Spotting problems when they occur allows you to take the corrective action needed to ensure that it meets the customer expectations when it reaches that stage.
It is a rule of thumb that you fix any problem that is found now because later it is going to cost you more money. For instance, a £1 problem will cost you £20 to fix during the process and £50 to fix afterwards. This proves that quality management and procedures work to your advantage.
To ensure that your products and services are to customer expectation you will need to apply a quality control/ management system that allows you to monitor, improve and assess any defects.
Your quality control system should be adapted to your specific business type and although it won’t solve all of your defects or ensure a perfect quality, it will help you to identify problems areas and correct them.
Today, there are many businesses which will be able to apply a quality management system into your business should this be a too big a process for you to handle on your own. Although this could be a costly exercise you can be sure that it will pay itself off because you will be able to sell your products or services for what they are worth, while being able to guarantee your customers that they will receive the best quality each and every time.
Your quality management system should:
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