You can use customer service as a powerful way to set yourself apart from your competition.
It is one of the strengths a small business has and, by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you cannot afford.
To make sure your business’ customer service ...
Just having a great product or service is not enough. Sure it’s the thing you have to have but how you deliver that product or service is the key – it’s the customer’s experience that counts!
Success will go in our competitive world to those who recognise that:
The customer is your biggest asset
The customer pays all ...
Your product or service must be good – that’s a given. But if you’re going to win, it’s about the experience.
Great companies understand that when it comes to offering a product or service, delivering competently on the basics is just the cost of entry: It’s necessary but not sufficient.
Customers have much higher expectations. They’re looking ...
Of course you love the food but what is it that keeps you going back time and time again to your favourite restaurant?
Service businesses are “people” businesses – they depend on their staff to deliver the service – whether it is a meal, a haircut, accounting services or a car service.
The challenge of a service ...
At Advice4business we look at ways to identify dissatisfied clients and provide tips on how to effectively deal with their issues.
In other words, a client perceives value when the quality of the service is greater than the cost.
Introducing client satisfaction surveys will help in identifying dissatisfied clients and give you a strong indication of areas ...
A Business Adviser, on holiday in an African fishing village, watched a little fishing boat dock at the quayside. Noting the quality of the fish, the consultant asked the fisherman how long it had taken to catch them.
“Not very long.” answered the fisherman.
“Then, why didn’t you stay out longer and catch ...
Imagine you are hired to design and develop a new website for a client. The client likes the design, and the pages you develop use the latest in responsive design, resulting in a website that works wonderfully across browsers and devices. The e-commerce features of the new website help the client significantly increase their online ...
You need to consider how you are currently packaging your products and if there is a better or more cost effective method in presenting them.
While some businesses feel it is important to go all out on the external packaging concepts, it can push their product up to phenomenal prices making people pay for a brand ...