Everyone in your business should be responsible for delivering quality. A total quality management system can help you to do this and ensure that quality is delivered every time.
Implementing a total quality management system should:
Vastly improve the quality of the final product or service
Significantly decrease the waste of resources
Increase productivity through staff efficiency
Improve your competitive ...
Project Management is a series of methods for managing a distinctive and temporary venture to achieve a goal.
A successful project needs to have a clear and agreed goal, sufficient business support and capability and enough resources including time, money, facilities, and people.
Below are the steps and processes you follow when you are implementing project management:
Your product or service must be good – that’s a given. But if you’re going to win, it’s about the experience.
Great companies understand that when it comes to offering a product or service, delivering competently on the basics is just the cost of entry: It’s necessary but not sufficient.
Customers have much higher expectations. They’re looking ...
Of course you love the food but what is it that keeps you going back time and time again to your favourite restaurant?
Service businesses are “people” businesses – they depend on their staff to deliver the service – whether it is a meal, a haircut, accounting services or a car service.
The challenge of a service ...
You can use customer service as a powerful way to set yourself apart from your competition.
It is one of the strengths a small business has and, by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you cannot afford.
To make sure your business’ customer service ...
At Advice4business we look at ways to identify dissatisfied clients and provide tips on how to effectively deal with their issues.
In other words, a client perceives value when the quality of the service is greater than the cost.
Introducing client satisfaction surveys will help in identifying dissatisfied clients and give you a strong indication of areas ...
A great product or service can bring profitability to a young company, accelerate earnings at a mature company or even put a new company at the centre of a brand new industry.
From our experience, success stories are driven by three factors:
The Right Market: Choosing an attractive market is the foundation of a successful product. A ...
Just having a great product or service is not enough. Sure it’s the thing you have to have but how you deliver that product or service is the key – it’s the customer’s experience that counts!
Success will go in our competitive world to those who recognise that:
The customer is your biggest asset
The customer pays all ...