A performance management system allows you to collect, analyse, define and make decisions based on how the business is operating through efficiency, effectiveness and cost performance indicators.
Implementing a performance system enables you to understand your business, where it is currently situated, what improvements have taken place, which improvements need to be made, acknowledgement of its ...
Systems mean efficiency and efficiency means better time management and less workload. You want your employees to work hard for your business, but you don’t want them to be stressed out because they don’t know where to find things or it is so unorganised, they end up spending hours on the same thing.
The systemise then ...
Everyone in your business should be responsible for delivering quality. A total quality management system can help you to do this and ensure that quality is delivered every time.
Implementing a total quality management system should:
Vastly improve the quality of the final product or service
Significantly decrease the waste of resources
Increase productivity through staff efficiency
Improve your competitive ...
Project Management is a series of methods for managing a distinctive and temporary venture to achieve a goal.
A successful project needs to have a clear and agreed goal, sufficient business support and capability and enough resources including time, money, facilities, and people.
Below are the steps and processes you follow when you are implementing project management:
Your product or service must be good – that’s a given. But if you’re going to win, it’s about the experience.
Great companies understand that when it comes to offering a product or service, delivering competently on the basics is just the cost of entry: It’s necessary but not sufficient.
Customers have much higher expectations. They’re looking ...
Of course you love the food but what is it that keeps you going back time and time again to your favourite restaurant?
Service businesses are “people” businesses – they depend on their staff to deliver the service – whether it is a meal, a haircut, accounting services or a car service.
The challenge of a service ...
You can use customer service as a powerful way to set yourself apart from your competition.
It is one of the strengths a small business has and, by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you cannot afford.
To make sure your business’ customer service ...
At Advice4business we look at ways to identify dissatisfied clients and provide tips on how to effectively deal with their issues.
In other words, a client perceives value when the quality of the service is greater than the cost.
Introducing client satisfaction surveys will help in identifying dissatisfied clients and give you a strong indication of areas ...