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Production Section

Struggling to get the team to do things as well and as fast as you can? Try our production section, it’s sure to help.

Providing Superior Customer Service

You can use customer service as a powerful way to set yourself apart from your competition.

It is one of the strengths a small business has and, by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you cannot afford.

To make sure your business’ customer service ...

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How to Deal With Dissatisfied Customers

At Advice4business we look at ways to identify dissatisfied clients and provide tips on how to effectively deal with their issues.

In other words, a client perceives value when the quality of the service is greater than the cost.

Introducing client satisfaction surveys will help in identifying dissatisfied clients and give you a strong indication of areas ...

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Developing and Marketing Successful Products and Services

A great product or service can bring profitability to a young company, accelerate earnings at a mature company or even put a new company at the centre of a brand new industry.

From our experience, success stories are driven by three factors:

The Right Market: Choosing an attractive market is the foundation of a successful product. A ...
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5 Steps to Building Successful Supplier Relationships

A good relationship with a supplier can be profitable for you and them. Strong links with your suppliers provides strategic benefits ranging from better prices to access to important business information and resources. This kind of partnership doesn’t come easily. It needs to be nurtured over time. First off, you must choose suppliers that best ...

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It’s The Customer’s Experience That Counts

Just having a great product or service is not enough. Sure it’s the thing you have to have but how you deliver that product or service is the key – it’s the customer’s experience that counts!

Success will go in our competitive world to those who recognise that:

The customer is your biggest asset The customer pays all ...
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5 Steps to Building Successful Supplier Relationships

A good relationship with a supplier can be profitable for you and them. Strong links with your vendors provides strategic benefits ranging from better prices to access to important business information and resources. This kind of partnership doesn’t come easily. It needs to be nurtured over time. First off, you must choose suppliers that best ...

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Consider the little things for customers to increase satisfaction

Your product or service must be good – that’s a given. But if you’re going to win, it’s about the experience.

Great companies understand that when it comes to offering a product or service, delivering competently on the basics is just the cost of entry: It’s necessary but not sufficient.

Customers have much higher expectations. They’re looking ...

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Learn From Your Favourite Restaurant

Of course you love the food but what is it that keeps you going back time and time again to your favourite restaurant?

Service businesses are “people” businesses – they depend on their staff to deliver the service – whether it is a meal, a haircut, accounting services or a car service.

The challenge of a service ...

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The Businessman and the Fisherman Story

A Business Adviser, on holiday in an African fishing village, watched a little fishing boat dock at the quayside. Noting the quality of the fish, the consultant asked the fisherman how long it had taken to catch them.

“Not very long.” answered the fisherman.

“Then, why didn’t you stay out longer and catch ...

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How and why you should deliver exceptional service

Imagine you are hired to design and develop a new website for a client. The client likes the design, and the pages you develop use the latest in responsive design, resulting in a website that works wonderfully across browsers and devices. The e-commerce features of the new website help the client significantly increase their online ...

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